CCVP Kit

Description

The CCVP Cisco Certified Voice Professional certification recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures. Individuals who earn a CCVP certification can help create a telephony solution that is transparent, scalable, and manageable. The certification content focuses on Cisco Systems CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Kit includes:

• CCVP Study Guide
• CCVP Instructor Guide (Instructor Guide will be issued per instructor, not per course)
  • Cisco Voice Over IP (CVOICE)
  • Cisco Quality of Service (QoS)
  • Cisco IP Telephony 1 & 2 (CIPT 1&2)
  • Troubleshooting Unified Communications (TUC)
  • GateWay GateKeeper (GWGK)
  • Lab Manuals for each of the sections
  • Student Notes Book for each of the sections

Outline

1. Introduction to Packet Voice Technologies
2. Analog and Digital Voice Connections
3. Configuring Voice Interfaces
4. Voice Dial Peers
5. Introduction to Voice over IP
6. Voice over IP Signaling and Call Control
7. Improving and Maintaining Voice Quality
8. Scalable Numbering and Applications
9. Introduction to IP QoS
10. The Building Blocks of IP QoS
11. Introduction to Modular QoS CLI and AutoQoS
12. Classification and Marking
13. Congestion Management
14. Congestion Avoidance
15. Traffic Policing and Shaping
16. Link Efficiency Mechanisms
17. QoS Best Practices
18. Cisco IP Telephony Introduction
19. Introduction to Cisco AVVID and Cisco CallManager
20. Clustering Cisco CallManager
21. Installing Cisco CallManager
22. Cisco IP Phones
23. Configuring CCM to Support IP Phones
24. Cisco Catalyst® Switches
25. Access Gateways
26. Route Plans
27. Advanced Route Plans
28. Telephony Class of Service
29. Media Resources
30. Call Admission Control and Survivable Remote Site Telephony
31. Features
32. Users
33. Bulk Administration Tool
34. Applications
35. Enabling Video Calling and Conferencing
36. Securing IP Communications
37. Monitoring and Managing IP Communications
38. Functions of Gateways and Gatekeepers
39. Integrating a VoIP Network to the PSTN and PBXs
40. Implementing a Dial Plan
41. Implementing Advanced Gateway Features
42. Deploying Gatekeepers
43. Introducing Service Provider Offerings
44. Applying Troubleshooting Methods
45. Troubleshooting CallManager, Network, Signaling, and Dial Plans
46. Troubleshooting AVVID Components
47. Troubleshooting Network Infrastructure
48. Applying Quality of Service in VoIP Networks
49. Troubleshooting Unity Voice Mail Systems
50. Escalating Trouble Tickets to TAC